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Last updated: 23 October 2026. Version 1.3.
1. What this policy covers
This Abuse Policy explains what counts as abuse of the ZunBit AI brand, platform or infrastructure — and how you can report it. We take every report seriously, investigate within 48 hours and act decisively against confirmed abuse.
2. What we consider abuse
- Impersonation. Fake ZunBit AI accounts on social media, phishing websites that imitate zunbitai.com, or scammers pretending to be ZunBit support agents.
- Phishing & fraud. Emails, SMS, WhatsApp or Telegram messages purporting to come from ZunBit AI that request passwords, 2FA codes, card details or crypto deposits.
- Platform abuse. Market manipulation, wash-trading, insider trading, money-laundering or any attempt to use ZunBit AI to further illegal activity.
- Credential sharing. Accounts shared across multiple individuals or sold on secondary markets.
- Scraping & reverse-engineering. Automated extraction of signals, model outputs or source code outside of our documented API.
- Harassment. Abuse of our support staff, hate speech or threats of violence directed at ZunBit employees or other users.
- Spam. Unsolicited bulk messaging, SEO link injection or affiliate stuffing in our public forums.
- Content infringement. Copyright, trademark or privacy violations — see our DMCA-beleid.
3. How to report abuse
- Email [email protected] with as much detail as possible: URLs, screenshots, email headers, Telegram handles, dates and times. Please include the string
REPORT-ZB-{YYYYMMDD}in the subject. - Encrypted reports: our abuse PGP key is published at zunbitai.com/.well-known/pgp.asc.
- Anonymous reports: use our Tor hidden service at
zunbit4abusev3xyz.onion(link verifiable in our GitHub security.txt).
4. What happens after you report
- Within 24 hours: an acknowledgement from a human on our Trust & Safety team.
- Within 48 hours: a first assessment and (if confirmed) immediate containment action.
- Within 14 days: a written final decision, including any takedown, account suspension or escalation to law enforcement.
5. Retaliation protection
We never retaliate against good-faith reporters, even if the report turns out to be inaccurate. Reporters acting in bad faith (knowingly false reports to harm another user) may themselves face enforcement action.
6. Law-enforcement cooperation
We cooperate with regulators, financial-intelligence units and law enforcement wherever we are legally compelled, and voluntarily where human safety is at risk. We publish an annual transparency report at zunbitai.com/transparency.
7. Report scams & phishing in the wild
Seen a fake ZunBit AI site, Telegram group, Discord server, YouTube ad or recovery-scam? Send the URL to [email protected]. We work with Cloudflare, Google Safe Browsing, Microsoft SmartScreen and APWG to blacklist malicious domains, typically within hours.
8. We will never…
- Ask for your password, 2FA code, seed phrase or card PIN.
- Call you from a non-corporate number.
- Ask you to deposit crypto to “unlock” your account.
- Promise a guaranteed profit or risk-free trade.
9. Contact
Email: [email protected] · Trust & Safety hotline (24/7): +353 1 486 6112 · Post: Trust & Safety, ZunBit Technologies Ltd., 24 Baggot Street Lower, Dublin D02 X064, Ireland.